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ROLE: Parts Advisor
LOCATION: Hayes
SALARY: £30k plus overtime
BENEFITS: Pension, 25 days holiday, life assurance
HOURS: Days, times flexible
ROLE: The position is for a Parts Technician responsible for running the rear parts counter, but covering at front desk/counter when required and controlling stock movements.
The Specifics
Run and Support Back Counters
Pick and deliver correct parts to customers and workshop on time.
Complete relevant documentation including invoices etc.
Build and develop customer relationships and deliver excellent customer service.
Work together with the workshop and other departments
Return warranty and service exchange units regularly.
Receive and inspect all packages delivered, resolving any problems.
Department housekeeping
Parts ordering using management tool effectively.
Supply parts to customers
Deal with suppliers
Promote parts to customers to increase sales.
Inform customers of any promotions that are running to help increase sales.
Control stock in cost effective manner
Deal with customers/colleagues in professional manner
Control VOR/Freight charge costs
EXPERIENCE REQUIRED:
Knowledge of Dealer parts systems, nice to have
Commercial vehicle or any automotive, car experience
Current driving licence
Ability to work within guidelines given and to strict deadlines.
Ability to work under pressure.
Ability to actively seek solutions to problems.
Ability to work as part of a team.
Good verbal communication skills
Excellent customer service skills
Flexibility to undertake a wide range of tasks.
Awareness and understanding of health and safety requirements.
Computer literate
