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We are seeking a dedicated Customer Service Advisor to provide exceptional service in our Logistics Distribution and Supply Chain department. The successful candidate will be a key team member, responsible for managing customer queries and building strong customer relationships.
Client Details
This opportunity lies with a large organisation in Haywards Heath. With over 2,000 employees, the company is renowned for its strong commitment to customer satisfaction and high-quality service.
Description
Customer Service Advisor Responsibilities:
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyse and report product malfunctions
- Update internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Profile
A successful Customer Service Advisor should have:
- A degree or equivalent qualification in a relevant field
- Experience in a customer support role
- Excellent communication and problem-solving skills
- Ability to multi-task, prioritise, and manage time effectively
Job Offer
- A competitive salary
- A vibrant and supportive company culture
- Opportunities for personal and professional growth
- Generous holiday leave
