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Provide excellent teaching and learning sessions for Customer Service and Business Administration apprenticeship standards, both face to face and remotely. Manage a caseload of learners and employers ensuring timely achievements and progression. Support the raising of standards in accordance with the aims and strategic objectives of the organisation.
Role responsibilities and requirements:
- To deliver high quality apprenticeship standards using methods that will stimulate learning appropriate to learner needs and the demands of the programmeboth face to face and remote, 1-2-1 and in groups when required.
- Prepare relevant course/subject materials including resources, lesson plans and SOL that effectively meet awarding body requirements.
- Complete and use initial assessment results to ensure learning needs are met.
- Liaison with employers (where needed) on the development of training programmes to satisfy employer requirements and add value to learners.
- Monitor learner progress to ensure learning continues and learners achieve in a timely manner.
- To support the achievement of KPI’s, business performance, and contractual targets for learner retention and success rates.
- Provide thorough feedback to employers and learners during reviews on progress.
- Seek feedback from learners on learning support materials to review and improve the service and learning experience.
- Work closely with the Quality and Compliance Team to ensure paperwork associated with the programme is completed to a high standard within required timescales, and that systems and processes are followed and are in line with contractual deadlines.
- Act on feedback from teaching observations, employers, peers, or other review processes.
- Keep fully up to date with Ofsted, Awarding Organisations, and other stakeholder requirements.
- To comply with IQA standards and participate in IQA activities with a willingness to gain qualifications where needed.
- Provide impartial advice and guidance to all learners to support progression.
- Promote Safeguarding and Prevent, British Values, Maths and English in all sessions.
- Promote and monitor equality and diversity in all aspects of the role and record issues that may arise.
- Use a variety of delivery methods that will stimulate learning appropriate to learner needs.
- Deliver additional sessions and one to one support where required to ensure all learners can succeed.
- Track and record learner progress ensuring that accurate and reliable information on predicted achievement and success rates are readily available.
- Complete weekly update meetings and monthly caseload reports.
- Deliver against internal standards, systems and procedures and involvement in internal audit programme.
- Contribute to external audits from awarding organisations and funders.
- Maintain up to date knowledge of all programmes including apprenticeships, our commercial offer and recruitment services.
- Provide a high level of customer service to all learners and parties contacting the business.
- Have experience delivering vocational qualifications to groups of learners and individuals from a range of backgrounds.
- Hold a full teaching qualification - PGCE, PCET, DTLLS Recognised Assessor award: D32/D33, A1, TAQA or CAVA
- Must have excellent written and verbal communication skills with the ability to communicate professionally at all levels.
- Experience of unsupervised working and using own initiative.
- Experience of online learning and assessment platforms.
- The ability to work in a target orientated environment and achieve required measures of success and quality.
- Understand different learning styles and how to differentiate through various teaching methods.
- Be able to motivate self and learners.
- Be willing to work flexible hours and locations as required, be committed and enthusiastic.
- Excellent organisational, IT and administrative skills
- Full, clean driving licence and use of a vehicle must be flexible with travel. (Business insurance is compulsory)
