Our Operations Supervisors contribute to the effective running of our day-to-day operation, with a continual focus on our improving the experience of colleagues and customers.

Purpose of role

Contribute to the achievement of the site annual business plan by effectively supporting the day-to-day operation of bus services, providing a first point of contact for drivers throughout daily span of operation. Operational responsibility for daily processes and proactive network management, including the effective allocation of driving duties, as well as responding as appropriate to all operational issues that may arise, such as collisions, passenger injuries, diversions and traffic disruption. Support the delivery of a safe and regulatory compliant operation, whilst seeking continual improvement of customer and colleague experience.

Reporting to the Driver Manager, the main areas of responsibility are:

To support and supervise colleagues, using a range of communication skills.
Promoting team engagement and communication within the depot and canteen
Ensure route punctuality and reliability, ensuring effective communication of any delays to customers using the procedures in place.
Forward planning and effective allocation of both colleagues and vehicles to cover work.
Ability to handle external calls, which may include customer complaints and enquiries.
Report writing to maintain records of all events on the day (changeovers, breakdowns, diversions, incidents etc.)
The ability to make decisions when required to aid in the smooth operation of the depot.

Skills, Experience and Qualifications preferred but not essential:

A sound knowledge of the Arriva network
A good knowledge of the computer systems
Use of own initiative
Completely conversant with Driver's hours act and working time regulations.
Flexibility with shifts and a positive approach to problem solving.
Positive attitude to Equality, Diversity, and Inclusion among colleagues

This job description sets out the main duties and responsibilities of the jobholder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.

APPLY NOW to join the Arriva team to help deliver our vision of providing clean, sustainable, and reliable transport services to our customers for a greener future.

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

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