Operations Manager Hotel

Overview
Shendish Manor Hotel Rooms in Apsley, near Hemel HempsteadAccommodatedwith comfort and style are 70 bedroomsfor a relaxing nights sleep. When you awake refreshed, enjoy far reaching views across the surrounding countryside which is a feature of many of the rooms. You may even see a deer or two!Timeless elegance has been recreated in the distinctive 18 bedrooms in the original Manor House, each individually designed to reflect the magnificent character of this historic estate. Themodern wing has 52 further air-conditioned bedrooms, where the high-class furnishings and décor have been selected in toning colors to create a warm and inviting ambience. Forthe less mobile, bedrooms are available that are fitted with handrails and include a full en-suite wet room and roll-in shower. Allof the spacious rooms benefit from hypo allergenic pillows and duvets, multiple channeled LCD television, telephone, hairdryer, ironing station, hospitality tray, complimentary broadband internet access, complimentary wireless broadband, 24-hour room service and en-suite bathrooms with bath and either a separate or overhead power shower. Somefamily and interconnecting rooms are available offering you the additional space you require and peace of mind when travelling as a family. Whynot make your stay extra special and relax in the sumptuous surroundings of one of our Superior or Four Poster rooms all situated within the splendid Manor House.

Responsibilities

• Managing all aspects of all site operations on a day to day basis.
• Maximising all revenue streams across all departments.
• Ongoing development of departmental management and all staff through training, teamwork and communication.
• To be a focal point for customer feedback and action accordingly.
• Working alongside the Cluster General Manager to plan, implement and achieve the strategic plans and forecasts for the site within a specific time-frame.
• Recruit, train, appraise and develop managers and staff.
• Oversee rotas and manage staff costs.
• Budgetary responsibilities with Finance Department.
• Profit and Loss responsibility.
• Cost/Purchasing Control.
• Ensure that all SOPs and company standards are met with 100% consistency.

Requirements

• Proven experience in an operations management role or similar capacity.
• Strong leadership skills with the ability to motivate and develop teams.
• Excellent analytical and problem-solving abilities.
• Proficient in project management methodologies and tools.
• Exceptional communication skills, both verbal and written.
• Ability to work under pressure and adapt to changing priorities.
• Knowledge of relevant industry regulations is advantageous.
• Flexible in working time
• Honest and trustworthy

We welcome applications from candidates who are passionate about driving operational excellence and are eager to contribute to our team's success.