Customer Service Administrator

Do you have experience of working in an office in a role that involves customer service, admin, maybe even coordinating engineers and their workload? Would you like to do similar but in a positive, high-energy environment with a very supportive culture and team around you?

This is an Customer Service Administrator position in the team, supporting on all things admin, coordinating engineers, customer support, sales, spare parts/stock and more.

This role is really going to suit someone that can bring character and energy to an office of other people that bring high-energy to the table, they celebrate wins and successes and are very sociable with competitions in the office and more!

We are ideally looking for candidates with some form of office based experience however we would still consider someone more entry level who is willing to learn on the job and grow! The starting salary for this role is paying £25,000 with scope for movement depending on candidate expereince.

The company operates Monday to Friday, 8:30am to 5pm, this is a fully-office based role.

Responsibilities

• Working alongside the Service Manager to assist with service call management from start to finish.
• Managing all incoming calls and directing them appropriately.
• Co-ordination in purchasing of spare parts.
• Maintaining high levels of customer satisfaction.
• Managing customer correspondence, including phone calls, emails, letters.
• Performing data entry roles, inc. updating records and databases for marketing.
• Managing customer correspondence, including phone calls, emails, letters.
• Organising engineer bookings with customers and scheduling appointments.

Candidate Skills

• Strong organisational & time management skills.
• Existing knowledge of customer service requirements & procedures.
• Excellent verbal & written communication skills.
• Knowledge of Microsoft Suite computer programs.
• Proven problem-solving skills, an ability to research & an aptitude for helping others.
• Service and maintenance knowledge is an advantage.
• Enjoys working in a team environment.
• Ability to self-manage and work on initiative.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support.