Customer Service Advisor

Customer Service Advisor

OA are recruiting for a Customer Service Advisor to join our client’s highly successful and growing team.

As a Customer Service Advisor, you’ll be the first point of contact for customers, ensuring their queries are handled with care and professionalism.

Location: Hemel Hempstead

Hours: Monday to Thursday 8-6 and Friday 8-5:30

Salary: Up to £27,000 depending on experience

Customer Service Advisor - Benefits:

• 30 days holiday inclusive of bank holidays
• Parking near the office
• Employee discount
• Uniform provided

Customer Service Advisor - Key Responsibilities:

• Respond to customer enquiries via phone, email, and in person.
• Provide accurate information on services, products, and vehicle availability.
• Handle customer complaints and resolve issues in a timely and efficient manner.
• Work closely with the sales, service, and parts teams to ensure seamless communication and smooth service for the customer.
• Process orders, manage bookings, and maintain detailed customer records using the internal systems.

 Customer Service Advisor - Skills and Experience

• Previous experience in a customer-facing role (experience in the motor industry is a bonus, but not essential).
• Excellent communication skills, with the ability to engage with a wide range of customers.
• A proactive approach to problem-solving and the ability to stay calm under pressure.
• Strong organisational skills, with great attention to detail.
• Comfortable using IT systems and learning new software.
• A genuine desire to help people and go the extra mile to deliver excellent service.

If you're someone who loves helping people and is excited about a career in the motor industry, please apply online with your CV.

Thank you for your interest in this vacancy, which is being advertised by Osborne Appointments, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.

Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract and permanent placements.  In order to keep up to date with all our recruitment activity, please like us on Facebook, follow us on Instagram and sign up for free email job alerts on our website.