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Job Title: Service Coordinator (Telecom) Salary: £25,000 - £32,000 DOE Location: Hemel Hempstead (Office-based with hybrid working option after successful probation) Hours: Monday to Friday - 8.30 - 5.00pm 1 hrs lunch with once a month on call rota on the weekend £120 Our client, a leading provider of telecom and data services through a robust network of dealers and resellers across the UK, is urgently seeking an experienced customer service professional to join their Telecom Service Coordination team. The ideal candidate will have a background in telecom or IT and a strong desire to contribute to a dynamic and fast-paced team. The company also offers an attractive company bonus as part of the compensation package.
Role Overview:We are seeking a highly organised and customer-focused Telecom Service Coordinator to join a dynamic team. In this role, you will be responsible for managing and coordinating the provisioning of telecom services for their customers, ensuring accuracy and timely service setup. You will collaborate closely with internal teams to resolve any issues that arise and maintain open communication with customers throughout the provisioning process.
Key Responsibilities:·Order Management: Oversee and process customer orders for new telecom services, upgrades, and modifications across products such as connectivity, Horizon and IPECs phone systems, and mobile SIMs. ·Collaborate with sales and technical support teams to ensure the timely and accurate provisioning of services. ·Work with the billing team to ensure seamless information transfer for accurate billing. ·Coordinate with the cancellations team to manage service ceases. ·Customer Support: Maintain regular communication with customers to keep them updated on the status of their orders and address any potential delays. Provide top-tier customer service and handle customer inquiries and concerns regarding their services via email and phone. ·Troubleshooting & Issue Resolution: Identify and resolve provisioning issues and discrepancies, collaborating with the technical team to resolve service activation or configuration problems. ·Record Keeping: Maintain accurate and up-to-date records of all provisioning activities, including order details, status updates, and customer communication.
Required Skills & Experience:·Strong communication, organisational, and interpersonal skills. ·Previous experience in telecom provisioning or a closely related role with a solid understanding of telecom services, technologies, and industry standards. ·Proficient in Microsoft Office applications and CRM software. ·Ability to multitask, prioritise effectively, and work in a fast-paced environment. ·Strong verbal and written communication skills with the ability to communicate effectively with internal and external stakeholders.
Benefits:·Employee Ownership Bonus (after 12 months). ·Hybrid working option (after successful probation). ·Unlimited online/phone private GP appointments for you and your household (after probation). ·Team lunches and various social events. ·Charity fundraising initiatives. ·Access to a shopping discounts portal (after probation). ·Unlimited professional telephone counselling (after probation). ·Free parking at the office. Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data
