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Customer Care Operative - New Build Housing

Skilled Careers
Posted 3 days ago, valid for 25 days
Location

Hemel Hempstead, Hertfordshire HP2 4DB, England

Salary

£45,000 - £50,000 per annum

Contract type

Full Time

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Sonic Summary

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  • Our client, a reputable Social Housing Contractor, is seeking two Customer Care Operatives (Technicians) to join their regional team due to significant growth in project delivery across London and the South East.
  • The role involves working on post-completion properties in Hertfordshire, North London, Bedfordshire, and Buckinghamshire, ensuring defects are rectified professionally within a 2-year warranty period.
  • Candidates should have a background in joinery or other trades, with experience in multi-trade works such as plumbing, carpentry, and decorating, preferably within a house builder environment.
  • The position offers a basic salary ranging from £45,000 to £50,000, along with a fully expensed vehicle, tools, company uniform, and 20 days of annual leave plus bank holidays.
  • Health and Safety compliance is essential, and the role requires traveling across the designated region while providing high-quality customer service.

Our client is a well respected Social Housing Contractor with a reputation for delivering homes to a high quality finish for local authorities across London and the South East.

Owing to a vast increase in units delivered and continued & exciting growth plans they are looking to add two additional Customer Care Operative (Technician) to their existing regional Customer Care team.

The sites you will be covering will be Hertfordshire, North London, Bedfordshire, Buckinghamshire.  

You will be working on post-completion properties ensuring all defects are rectified within a professional and timely manner, working in customers homes, liaising with customers on issues raised and putting right, within their 2 year defects period.

The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within occupied homes.

This includes works from: Carpentry, Plumbing, Decorating, Painting, Mastic, Tiling etc throughout the warranty period.

The role:

  • Meet with customers in their homes and carry out works to a high-quality and timely manner.
  • Working along-side contractors as necessary to ensure all works are carried out as necessary.
  • Keeping the company updated regarding works that are finished.
  • Travel across the region covered as necessary.
  • Adhering to Health & Safety policies at all times.

Skills Required:

  • Preferable Joinery background but other trades to be considered.
  • You must have experience working for a House Builder within a similar role such as Multi Trader / Operative.
  • Experience with the following Multi Trades works to be carried out include Plumbing, Carpentry, Painting, Decorating, Tiling, Mastic, Easing doors/floorboards etc.

On offer:

  • Basic salary between £45,000 - £50,000  
  • Fully expensed vehicle ( Business use only )
  • Tools provided
  • Company uniform
  • 20 days annual leave plus bank holidays and Christmas shutdown
  • Bonus

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