Desktop Support Technician

If you are looking for a place that will help you launch your IT career then this is the role for you. Wanstor is a place of opportunities for people to reach their full potential and pursue their ambitions.We have a team of brilliant minds and personalities who come together to deliver exception projects and provide amazing customer service. We all work together to make sure we have a collaborative and supportive environment that stimulates growth.This role is integral to maintaining the reliability and functionality of our customers' hardware, contributing to their operational success.

What You'll Do

As a Desktop Support Technician in the Hemel Office, your role is crucial in ensuring the seamless operation of hardware for our hospitality customer. Your key responsibilities include:

• Hardware Building and Repair: You'll be responsible for assembling, configuring, and repairing various hardware devices, including PCs, laptops, printers, tablets, and point-of-sale (POS) equipment. This is vital to ensure our customers' operations run smoothly.
• Technical Support: Respond promptly to customers' technical issues through phone and email. Your role involves troubleshooting hardware problems and providing effective solutions
• Customer Service: Deliver exceptional customer service by addressing customer concerns with professionalism and efficiency. Your interactions should leave customers feeling supported and confident in our services.
• Stakeholder Communication: Keep key stakeholders, including customers and internal teams, informed about the status of their hardware. Clear communication is essential for maintaining trust and ensuring that everyone is aware of progress and any potential issues.
• Windows Configuration: Set up and configure Windows-based PCs and laptops according to the specific requirements of our customers. This includes ensuring that all necessary software is installed and properly configured.
• Peripheral Device Setup: Set up and configure various peripheral devices such as printers, cash drawers, tablets, and POS equipment. These devices are critical for the day-to-day operations of our hospitality customers.
• Service Desk Support: During peak times, you'll assist the Service Desk team in managing the influx of support requests, ensuring that all issues are addressed in a timely manner.

About You

You will have already started your journey within IT but are looking to develop your skills within a fast paced and supportive environment. To be successful in this role you will need to:

• Have a desire to provide excellent, proactive, customer service
• Be organised, able to multitask and work autonomously
• Have a positive and energetic attitude
• Enjoy problem solving

What You'll Love

Wanstor is a sociable organisation and want to make sure everyone feels part of the team. Below are some of the perks we offer you:

• 24 days annual leave, rising by 1 day each year to a maximum of 28 days + Bank Holidays
• We have regular lunch and learns from staff and external speakers
• We offer everyone 5 days a year to learn something new
• We provide 2 days to volunteer
• We are a friendly team and have several team events throughout the year organised by our social team
• Vitality health, to make sure you are at your best
• Monthly service desk bonuses
• Hot skills bonuses for successfully passing exams

About Wanstor

Wanstor is an award-winning IT Solutions Company celebrating its 22nd year in business. The company has grown year on year and now has a team of over 240 staff. With IT Support Offices in central London and regional field-based IT Support, we are well placed to meet our customers’ needs for a quick response.

We provide a range of hosted and deployed services for customers small and large. Our hosted solutions include hosted Email (Hosted Exchange), Hosted online back-up, Hosted Desktop, and Hosted Network Monitoring. Wanstor provides a full support service which includes a 24-hour helpdesk, network monitoring and on-site support.Wanstor’s clients provide a wide variety of fascinating opportunities for motivated technical staff. We employ service-oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions.

We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants are some of the most skilled networking experts in the country.

As a service-centric organisation, we see people as our best competitive advantage as we strive to provide unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person’s potential in building a successful career with Wanstor.