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Customer Insights Analyst

Insite Public Practice Recruitment Limited
Posted 8 hours ago, valid for 7 minutes
Location

Hemel Hempstead, Hertfordshire HP11AB, England

Salary

£45,000 - £48,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Insights Analyst position is located in Hemel Hempstead with a salary range of £45,000 - £48,000 per annum plus excellent benefits.
  • This full-time role involves working in a hybrid model with four days in the office and focuses on driving customer acquisition and engagement through actionable insights.
  • Candidates should have strong analytical skills and experience with tools like SQL and Python, along with a passion for data and industry trends.
  • Experience with CRM platforms like Bloomreach Engagement and applying machine learning models is desirable, particularly in leisure, retail, or e-commerce sectors.
  • The company offers a supportive workplace culture, a 35-hour working week, 30 days of holiday, and various benefits for professional development.

Customer Insights AnalystLocation: Hemel HempsteadSalary: £45,000 - £48,000 per annum + excellent benefitsContract Type: Full Time, Hybrid 4 days in office

We are recruiting on behalf of a leading, innovative company that values creativity, collaboration, and data-driven decision-making. This is your chance to join a dynamic team where your work will directly impact customer engagement and business success.

About the Role

As a Customer Insights Analyst, you will play a key role in driving customer acquisition and engagement through actionable insights. Your responsibilities will include:

  • Developing and presenting data-driven insights to optimise marketing campaigns and customer strategies.
  • Enhancing reporting capabilities using tools like Power BI, MS Fabric, and CRM platforms.
  • Analysing website performance and supporting e-commerce initiatives.
  • Collaborating with cross-functional teams to embed a data-driven approach across the business.
  • Managing customer data platforms (CDPs) and ensuring GDPR compliance.
  • Creating customer profiles and segments to personalise campaigns and improve targeting.
About You

To succeed in this role, you'll need:

  • A passion for data and a commitment to staying ahead of industry trends.
  • Strong analytical skills and experience with tools like SQL, Python, or similar.
  • Excellent communication skills and the ability to work collaboratively with diverse teams.
  • A proactive, hands-on approach with a creative flair and commercial mindset.

Desirable experience:

  • Proficiency in Bloomreach Engagement (Exponea) or similar CRM platforms.
  • Experience applying machine learning models to solve business challenges.
  • A background in multi-site leisure, retail, or e-commerce industries with exposure to marketing data
Why Join Us?

In return for your expertise, you'll enjoy:

  • A 35-hour working week with flexible hybrid working (4 days in the office, 1 day from home).
  • 30 days of holiday (including bank holidays), with additional days awarded for long service.
  • A range of fantastic benefits, including discounts, wellness programmes, and opportunities for professional development.
  • A supportive and inclusive workplace culture that values diversity and rewards innovation.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.