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The Admissions and Administration teams provide front-line customer service to a wide range of audiences including students, parents/carers, employers, tutors and other key stakeholders. This new post will work closely with the Head of Admissions and Administration to ensure that both teams are performing effectively and providing an outstanding service to users.
To succeed in this post, you will need to have demonstrable experience and skills in:
- Exceptional customer service
- Supervising cross-functional teams (or team leadership experience)
- Managing large volumes of data with rigorous attention to detail
- Responding quickly to shifting priorities
- Working in a recruitment or student admissions environment
The successful candidate will be expected to produce reports and summaries to demonstrate service effectiveness against KPIs, therefore you will be expected to have experience manipulating data to help inform decision making.
We're looking for someone with a great approach to teamwork and a friendly style who can create collaborative environments for colleagues to thrive, you will be expected to support the Head of Admissions and Administration with day-to-day line management operations.
You will need to be enthusiastic about education and working with young people. If you have experience working with ProSolution and the rest of the Pro Suite then that's fantastic, but we'll provide full training for those who haven't.
The successful candidate will be a fast learner with excellent attention to detail, equally capable of working on their own projects or overseeing team objectives.
Full training will be given; however, a strong level of IT skills is essential.
This is a full-time post working 37 hours a week during weekdays. Given the nature of this post you will be based on-campus with rota cover across sites in Watford, Hemel Hempstead and Luton to work closely with all front-line admissions and administrative teams - you will be able to discuss your preferred primary campus location at interview.
MAIN PURPOSE OF JOB
To ensure efficient day-to-day admissions and administration services, ensuring that operational targets are being met and team members have a clear understanding of priorities. The postholder will have a keen eye for detail and ensure accuracy in their work and that of their colleagues across admissions and administration teams.
DUTIES AND RESPONSIBILITIES
* Provide information and advice about education and training opportunities at the College to current or prospective students and apprentices to inform their course choice.
* Ensure that admissions and administration practices and processes are efficient, and customer focused across all sites.
* Provide practical advice and assistance with the completion of application forms and enrolment documentation, as required to meet individual applicants' needs.
* Ensure the College is supporting students to make best use of available learner funding and relevant staff receive appropriate training on funding updates
* Make timely and appropriate referrals to specialist staff within the college or to external agencies as necessary to meet individual applicants' needs.
* Work closely with the Head of Admissions and Administration to ensure that you are using available data to drive constant improvement across services
* Support the Head of Admissions and Administration with line management duties as required.
* Support the full application and enrolment process for all provision, including correspondence with applicants to ensure a positive experience and processing application and enrolments where applicable.
* Stay abreast of changes in policy, expertise or expectations from external agencies where relevant to advice and guidance, student experience and career opportunities.
* Liaise with relevant agencies and departments to ensure a joined-up approach to IAG, student recruitment, curriculum planning and events.
* Work with curriculum teams to update knowledge of the provision on offer and how it links with career progression, students' intended destination and the local employment market
* Support events and activities such as open days, course introduction meetings, advice and guidance sessions, course promotion and taster events; at all campuses and across our communities
* Ensure that admissions and administrative services meet service standards in response to all forms of enquiries.
* Cover all college group campuses to support day-to-day operations of admissions and administrative services.
* Champion 'customer-centred care' across all campuses and where required at events and community venues.
The closing date for applications is 27th March 2025.
You'll have the full support of a dynamic team and opportunities to bring your ideas to the role. Training and development are at the heart of everything we do so you'll be encouraged to upskill.
We have a free on site gym and you can access a wide range of discounts and benefits including a cycle to work scheme, free on-site parking, pension, generous holiday scheme, time off at Christmas and early finishes on a Friday.
Connect2Employment is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Employment is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
