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Hemel Hempstead, Hertfordshire
Administrator - Hemel Hempstead Hybrid

Administrator - Hemel Hempstead Hybrid

Tiger Recruitment

Posted 20 days ago, valid for 20 days

Hemel Hempstead, Hertfordshire HP11AB, England

£24,000 - £28,800 per annum

Part Time

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Sonic Summary

The position is for a tech-savvy Administrator on an initial 3-month contract, with potential for extension.
The role is hybrid, requiring 3 days in the office and 2 days working from home, with hours from 8:30am to 5:30pm, Monday to Friday.
Candidates should have at least 1 year of experience using a ticketing system and possess excellent communication and customer service skills.
The salary for this role is competitive, with additional perks such as hybrid working and a 'bring your dog to work' day every Friday.
The start date for this position is January 7, and the company values initiative, critical thinking, and the ability to manage multiple priorities.

Initial 3 month contract - potential to extend
Hybrid - 3 days in office, 2 from home
Hours 8:30am-5:30pm Monday to Friday
Start date: 7 January

Our client is seeking a stellar Administrator, who is tech-savvy and proactive, to support their ticketing system and queries from other departments. You will be part of a lovely, close-knit team in a great company with lots of perks on offer! This is an immediate start position for someone who is highly organised, a strong communicator, with brilliant customer service skills. This is not a call centre role, it is a ticketing administrator position.WHAT YOU'LL DO

Managing request tickets - raising, updating, prioritising and escalating
Act as the point of contact for any faults with company assets
Prepare and send daily reports
Continuously update documentation throughout the day

WHO YOU ARE

Highly organised and process oriented
Proven ability to manage multiple priorities
Brilliant customer service skills and approach to issue resolution
Excellent written and verbal communication
Effective time management with high attention to detail
Great critical thinking and problem-solving skills
Ability to express initiative and take ownership of tasks
Experience using a ticketing system (e.g. JIRA, EAM, ServiceNow) to log, manage and allocate issues will be highly advantageous
We’re looking for people who are ready for a fast paced environment

PERKS & BENEFITS

Hybrid working
Bring your dog to work day every Friday!
Many other perks and benefits

EB76776Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.

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