Telecom Service Co-ordinator

Job Title: Telecom Service Co-Ordinator
Salary: Up to £30,0000  
Location: Hemel Hempstead  
Contract: Permanent, Full Time
Hours: Monday to Friday | 8:30am to 5:00pm
 
An excellent opportunity to join a small business in the telecoms industry. The successful candidate will have previously worked in Telecoms, an excellent communicator and works well in a fast paced environment.  
 
SKILLS AND EXPERIENCE REQUIRED
·Excellent customer / client relationship skills
·Experience working within the Telcoms industry.
·Confident telephone manner and excellent communication skills.
·Ability to work well in a team environment.
·Competent with MS Packages.
·Good education background - English & Maths Grade C or above
·Willingness to learn and a can-do attitude

RESPONSIBILITIES:
·Process customer orders for new services and any upgrades.
·Verify customer order details and ensure accuracy.
·Build and maintain relationships with customers, updating them about their orders.
·Resolve any customer queries and troubleshoot any issues.
·Liaise with internal teams to resolve customer issues.
·Maintain customer records, updating order details and status updates.
·Provide exceptional customer service and support.

ADDITIONAL INFORMATION
·Free parking onsite
·Retail discounts
·Social events and team lunches
·Private GP appointments
·Hybrid working available after probation
 
 
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

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