Branch Manager
Location: Norfolk
Salary: Around 40,000 DOE, Negotiable + generous bonus
Job Type: Full-time, Permanent (44 hrs per week)
Overview:
We are looking for an experienced and driven Branch Manager for a successful plumbers merchant to lead the team and manage the overall operations of the branch. The ideal candidate will have a strong background in sales management, excellent leadership skills, and a commitment to delivering exceptional customer service.
Key Responsibilities:
- Oversee all aspects of branch operations, including sales, customer service, and warehouse activities.
- Lead, motivate, and manage a team of sales and warehouse staff.
- Conduct regular performance reviews and foster a positive working environment.
- Develop and implement sales strategies to meet and exceed targets.
- Identify new business opportunities and maintain strong relationships with existing customers.
- Analyse sales data and market trends to optimise sales efforts.
- Ensure the branch delivers outstanding customer service.
- Handle complex customer inquiries and resolve issues effectively.
- Promote a customer-centric culture within the branch.
- Manage inventory levels and ensure the branch is well-stocked.
- Implement and maintain health and safety standards.
- Oversee financial performance, including budgeting and cost control.
- Contribute to the development of branch goals and objectives.
- Monitor market conditions and competitor activities.
- Report regularly to senior management on branch performance and growth opportunities.
Requirements:
- Proven experience in a managerial role within a retail or trade environment.
- Strong leadership and team management skills.
- Excellent sales and customer service abilities.
- Strategic thinking and problem-solving skills.
- Proficiency with sales and inventory management systems.
- Strong financial acumen and budgeting experience.
Benefits:
- Competitive and negotiable salary.
- Opportunities for professional development and career advancement.
- Generous bonus.
- A well-established business.
- Excellent staff retention and staff satisfaction.
- Pension Scheme.
Simon Acres Group are acting as the employment agency for this Branch Manager role.