Branch Manager

Branch Manager

Location: Norfolk

Salary: Around 40,000 DOE, Negotiable + generous bonus

Job Type: Full-time, Permanent (44 hrs per week)

Overview:
We are looking for an experienced and driven Branch Manager for a successful plumbers merchant to lead the team and manage the overall operations of the branch. The ideal candidate will have a strong background in sales management, excellent leadership skills, and a commitment to delivering exceptional customer service.

Key Responsibilities:

• Oversee all aspects of branch operations, including sales, customer service, and warehouse activities.
• Lead, motivate, and manage a team of sales and warehouse staff.
• Conduct regular performance reviews and foster a positive working environment.
• Develop and implement sales strategies to meet and exceed targets.
• Identify new business opportunities and maintain strong relationships with existing customers.
• Analyse sales data and market trends to optimise sales efforts.
• Ensure the branch delivers outstanding customer service.
• Handle complex customer inquiries and resolve issues effectively.
• Promote a customer-centric culture within the branch.
• Manage inventory levels and ensure the branch is well-stocked.
• Implement and maintain health and safety standards.
• Oversee financial performance, including budgeting and cost control.
• Contribute to the development of branch goals and objectives.
• Monitor market conditions and competitor activities.
• Report regularly to senior management on branch performance and growth opportunities.

Requirements:

• Proven experience in a managerial role within a retail or trade environment.
• Strong leadership and team management skills.
• Excellent sales and customer service abilities.
• Strategic thinking and problem-solving skills.
• Proficiency with sales and inventory management systems.
• Strong financial acumen and budgeting experience.

Benefits:

• Competitive and negotiable salary.
• Opportunities for professional development and career advancement.
• Generous bonus.
• A well-established business.
• Excellent staff retention and staff satisfaction.
• Pension Scheme.

Simon Acres Group are acting as the employment agency for this Branch Manager role.