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Customer Service Manager

Cameo Consultancy
Posted 8 hours ago, valid for a month
Location

Henley-On-Thames, Oxfordshire RG9 6BL, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Service Manager role is based on a beautiful rural estate in Henley-on-Thames with a full-time, permanent position.
  • The salary for this role is £30,000, and candidates should have experience in a customer-facing role, ideally with a background in hospitality.
  • Key responsibilities include managing visitor services, handling customer feedback, and ensuring high service standards across all operations.
  • The position requires strong leadership skills to manage a team, as well as the ability to work flexible hours during peak seasons.
  • This role offers the chance to be part of a friendly team and contribute to the estate's legacy for future generations.

As Customer Service Manager you will be joining a family owned and run beautiful rural estate. The estate receives many visitors a year and hosts a wide range programme of events and activities including festivals, weddings, events, children's events and private parties. The role is full time and permanent working on site in Henley-on-Thames offering a salary of £30,000. This is a customer facing, hands on role where you will be dealing with families visiting the many activities on the estate.

Purpose of the role:

Reporting to the General Manager, you will be responsible for all the visitor services on the estate. The role is seasonal and, as such, the expectation to work longer hours over peak times such as Easter and Summer holidays, with the expectation to work a six day week, and off peak when the estate is open Saturday and Sunday, a five day working week including weekends, having two days off in the week.

Key Responsibilities and for the Customer Service Manager:

  • Customer facing lead for day to day site operations
  • Initial point of contact for issues arising throughout the day, escalating where applicable
  • Maintain high standards of service in all operation and retail areas
  • Dealing with any customer feedback promptly
  • Ensure all preparation for visitors
  • Daily inspection of all visitor areas
  • Reporting any maintenance or H&S issues
  • Ensure all catering and retail equipment is in working order, maintained and serviced
  • Managing all administration and invoicing for catering and retail within budget
  • Recruitment, induction and training of all customer facing roles
  • Daily managing of team including 121s rotas etc
  • Managing all stock including ordering, stocktakes and stock rotations
  • Placing weekly stock orders
  • Collating weekly reports for the General Manager

Key Skills Required for the Customer Service Manager:

  • Strong customer service skills in a customer facing role
  • Experience from within hospitality would be an advantage
  • Experience in leading and managing a successful team in a customer facing role
  • Ability to work on multiple projects simultaneously
  • High levels of accuracy and attention to detail
  • Confident communicator with high levels of customer care
  • Ability to build positive working relationships with internal and external teams
  • Adaptable in a changing environment
  • Proficient in Microsoft Office, file management systems
  • Own transport due to remote location

What's in it for you?

Offering a starting salary of £30,000 the role is full time and permanent. This is a fantastic opportunity to join a friendly and collaborative team and to be part of this historic estate, working with the family to maintain this beautiful estate to be enjoyed for future generations.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.