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A successful consultancy based in Henley going from strength to strength is looking for a bright and customer focused Facilities Co-ordinator to join their team.
In this varied role, the successful candidate will be providing telephone and email facilities helpdesk support to centre managers across a portfolio of some of central London's finest serviced offices. They will take a lead role in a successful delivery of facilities services ensuring high standards of facilities support services.
Previous experience in facilities or property management is essential.
Key responsibilities
Support Property and Facilities Management:
- Assist in managing a portfolio of 20+ tenanted properties across London, including head office.
- Provide support in overseeing property and facilities maintenance, ensuring effective delivery of services.
Helpdesk Service:
- Act as the first point of contact for clients regarding property and facilities requests.
- Assist in co-ordinating, planning, and actioning requests to resolve issues promptly and professionally.
- Proactively manage the helpdesk, CAFM, client engagement and WIP updates.
Health and Safety Compliance:
- Support the Facilities Account Manager in ensuring all properties are safe, secure, and compliant with health and safety regulations.
- Assist in training and educating head office colleagues on health and safety matters.
Maintenance Coordination:
- Help co-ordinate all maintenance works, including new requests, work-in-progress, and scheduled maintenance within service level agreements (SLAs).
- Assist in the planning and delivery of capital projects.
Contract & Document Management:
- Support procurement and tendering processes for project costs, suppliers, maintenance services, and specialised work.
- Assist in liaising with tenants, contractors, and local authorities to progress works.
- Assists management and staff with operational reporting, budgeting, financial systems, purchasing as necessary.
- Support the management of leases (reviews, breaks, expiries), health and safety inspections, compliance reports (PAT, fixed wire, asbestos), site documents, and service reports.
Skills/Experience
- 2+ years' experience within Facility or property management (essential)
- Previous helpdesk experience
- Knowledge of working with FM CAFM system (essential)
- Good organisational, time management skills and the ability to prioritise workload to meet deadlines are all essential
- Approachable individual with a professional manner and a 'can do' attitude
- A desire to deliver excellent customer service
- Self-motivated and able to use initiative to spot opportunities to improve company systems and processes
- Able to take on a variety of work and multi-task as required
- Flexibility to thrive in a changing work environment
- Excellent IT skills and comfortable with all MS Office packages
- Occasional travel to London for client visits and training
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
