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Carbon60 are currently looking for a Customer Operations Advisor to join a client of ours based in Hereford. Our client is based on the Heineken site. We are looking for someone to join their team on a 12 week temp to perm basis.
This position is working Monday - Friday 08:30am - 17:00pm.
Main duties & responsibilities:
- Ensure the stock management system has run overnight, then using those details to:
- Place Stock orders.
- Order products and working with the team to support.
- Deal with suppliers and customer queries.
- Perpetual inventory management
- Able to use own initiative to actively support the team and customer as required
- Able to prioritise workload on-site to ensure and efficient service to the customer, balancing follow-up tasks and new orders as applicable
- Support the team on-site in generating conversations with the customer for business development / 'future work' opportunities for the team on-site
- Adopt a customer-centric approach to your decision-making processes
- Some manual handling of stock will be required within health and safety standards, trollies will be provided also
- For those with an active driving licence, a company vehicle can be provided to enable local collections of stock and for travel to any applicable training courses.
Essential skills / experience / qualifications:
- Work inventory Management experience - able to place and expedite orders using web-based systems, communicating effectively with customer and suppliers
- Competent level computer literacy to meet the data-based and correspondence requirements in the role.
- Able to professionally use Outlook in correspondence with customers and suppliers
- Intermediate ability on MS Excel is highly desirable, able to use data entry and data analytics to identify trends in data to support operations on-site, utilising formulas and VLookup's to perform data analysis. (If the applicant has not performed VLookup's or used formulas before, then they must show keen interest to learn and develop this while in the role as required.)
- Be comfortable in a fast-paced customer facing role
- Able to use their own initiative in prioritising workload according to customer requirements
- Excellent communication skills
- Able to meet the physical demands of the stock handling on-site, comfortable with the active requirements of the position
- Shows a keen interest to invest in the training/development offered and keen to learn more about the operations on-site and wider business.
- Active UK Driving licence is advantageous but not essential
- SAP Experience advantageous but not essential
About our client:
Our client is a leading Specialised Industrial Service Provider, making remarkable a reality every single day.
They offer a wide range of innovative and high-quality industrial service solutions with the overall mission to make "industry work better". You might just see O-rings and valves, but to them, they help power the world.
They know their hard-working people are the backbone of their mission, providing their customers with specialist knowledge and hands-on service.
This is where you come in!
Why this company?
With 170 sites across the UK and Ireland, a supportive environment is never far away.
And, even though they're proud to be part of the manufacturing industry, their opportunities extend far beyond warehouse jobs. You might be a fitter in Cork, a workshop engineer in Aberdeen, or a customer operations manager in Hull - wherever you are, your specialism is our strength. Collectively, we all have incredible expertise, and we know it takes dedication and hard work to get there.
They're committed to building a community - it's the people you work with, it's the support you receive from your manager, it's the technical specialism that is at the core of everything they do.
What are you waiting for? They can't do it without you
As this is a temp to perm position, once you transition into your permanent position you will receive the following benefits:
- 25 days plus bank holidays annual holiday entitlement
- Ability to purchase an additional 5 days holiday subject to scheme rules
- Contributory Pension Scheme
- Cycle to Work Scheme
- Life Assurance
- Up to 1 day's paid leave to concentrate on your wellbeing
- A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:
- Unlimited mental health support from qualified mental healthcare professionals
- 24/7, unlimited remote GP appointments - so you can get fast access to a doctor at a time convenient to you
- Six 1-2-1 nutritional video consultations per year
- Six 1-2-1 digitally delivered personal training sessions per year
- 360 Wellbeing Score - take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year
- Physiotherapy - eight sessions a year shared between you and your partner
- Medical second opinions
- Savings and discounts for savings on weekly costs
- On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing
- Company Sick Pay from day 1
- Group Income Protection - after a period of sickness absence
- Long service recognition
- Free unlimited access to LinkedIn Learning
- Free Branded workwear
- Free Eye tests
If you have any further questions or queries, please contact Shelby Agius at Carbon60 Fareham.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
