IT Support Analyst

Join a Growing, Forward-Thinking Tech Team!

Are you an experienced 2nd Line IT Support Analyst looking for your next challenge? Do you thrive in a fast-paced environment where you can take ownership of technical issues and make a real impact? If so, we want to hear from you!

My client is a rapidly growing organisation, based in Hereford, is investing heavily in its IT infrastructure and expanding its support team. With a commitment to innovation and employee development, this is an exciting opportunity to join a company that truly values technology and its people.

As a 2nd Line IT Support Analyst, you’ll be responsible for:

• Providing technical support for hardware, software, and networks.
• Troubleshooting and resolving escalated issues from 1st line support.
• Managing tickets effectively, ensuring timely resolutions.
• Supporting users remotely and on-site as needed.
• Assisting with IT projects, system upgrades, and deployments.
• Documenting solutions and contributing to the knowledge base.

• Previous experience in a 2nd Line Support or IT Helpdesk role.
• Strong knowledge of Windows OS, Office 365, Active Directory, and networking.
• Experience with hardware troubleshooting and remote desktop tools.
• Excellent communication skills with a customer-first mindset.
• Ability to work independently and collaboratively within a team.

• Salary up to £32,000 - depending on experience.
• Opportunity to grow and develop your technical skills.
• Supportive and friendly team environment.
• Work for a company that values technology and invests in its employees.

If you’re ready to take the next step in your IT career, apply today and be part of something exciting! ??

Recruiter: Callum Thompson