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- 1st and 2nd Line Support to users via phone, email, ticketing systems and in person.
- Software and Hardware support;
- Network maintenance and provisioning;
- Provide IT advice and training to users;
- Deliver a proactive, efficient and effective User support service;
- Liaise with Users to determine requirements;
- Liaise with 3rd party suppliers for support and licensing;
- Maintain an up-to-date inventory of all IT equipment;
- Ensure all User software is up to date;
- Previous experience carrying out 1st and 2nd Line Support ideally within a Service Desk environment
- Experience of supporting Microsoft based operating systems including Windows 7/10 and Server 2008/2012/2014
- Strong working knowledge of Office 365
- Active Directory
- Ticket system management experience.
- Experience working within and ITIL environment
- Excellent relationship builder with a friendly approach who is driven to deliver, autonomous and self-directed.
- Good communication, interpersonal and organisational skills.
- Excellent telephone manner, customer orientation and customer service skills.
- Competitive package of up to £34,000
- Generous pension and annual bonus
- Hybrid working environment
- Outstanding professional development programme
