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As a Sales and Aftersales Administrator, you will support a high-quality and exclusive customer care service. Working alongside the sales teams you will liaise with customers developing long lasting, fruitful relationships.
What does the role involve?
- Help our customers with the administrative process before, during and after a vehicle purchase.
- Working closely with parts and service to manage ETA of accessories with vehicles being booked into the workshops
- Taking part in miscellaneous dealership duties.
- Having administrative experience in a sales supporting role would bedesirable
- Updating and maintaining the CRM system
- Co-ordinating with and assisting the Sales Team.
- Co-ordinating with other members of the Operations team to ensure customers orders are fulfilled on time.
- Handling general queries from customers and suppliers.
- Performing market research to help populate CRM system.
- Aftersales support.
- Process and support the resolution of customer complaints.
- Administration support for the Training Department..
- Assist with other tasks as needed.
What do you need to succeed:
- Youll have previous administration customer facing experience preferably in the Automotive/Machinery/Retail industry
- Processing orders taken via telephone and email onto the sales system.
- Youll have the drive and passion to succeed
- Youll have a true passion for customer care, putting the customer at the heart of everything you do
- Youll be able to absorb information quickly and effectively communicate this with your peers and customers
- Youll be confident communicator who can engage and build relationships with customers quickly
- Ability to interact with people in a positive and courteous manner
- Aptitude to follow processes and procedures accurately.
- Computer literacy and numerical skills
- The ability to prioritise and meet customer deadlines
- Excellent organisational and communication skills
- Self-motivation, initiative, and a high level of energy
Job Type: Full-time
Monday to Friday 8.30am to 5pm and alternative Saturdays with one day off in the week.
At River, our growth is powered by our people
