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Seeking an Account Director to join a scaling Retail Technology Company, would suit an accomplished Senior Account Manager or Account Director with Retail Software / Tech experience.
Top reasons to work for this client:
- Basic salary to £80k per annum.
- Bonus
- International travel.
- Exciting opportunity to join a well-established growing global Retail Technology Company.
- Real scope to be instrumental scaling this tech brand in international markets.
- Influence the growth and future direction of the top tier existing global retail customers.
- Brand new role, owing to strong growth and expansion of new features / projects.
- Rewarding blend focussing on growing existing customers and expansion into new regions.
- Pivotal role working closely with the Head of Sales and CEO.
- Collaborating closely with Sales & Marketing colleagues.
- Office based: Hertford.
Core responsibilities will typically include:
- Formulate and maintain account plans for key customer
- Identify specific customer growth and new business opportunities
- Identify trends and inform future decision-making
- Leverage key industry partnerships to inform and lead customer thinking
- Work with support and delivery teams to improve customer processes
- Keep customers informed about new products and services
- Identify generic opportunities for upselling and cross-selling
- Hold regular customer update seminars to inform customers about product updates, best practices, and industry trends
- Work with the marketing team to provide the voice of the customer and build testimonials and case studies
Qualifications, Skills & Experience:
- Experience in managing customer accounts in a similar or related technology business
- Excellent communication and organisational skills
- Able to converse about latest industry trends and technology developments
- Ability to identify and capitalise on growth opportunities
- Proficiency in using CRM (Customer Relationship Management) software
- Highly motivated, adaptable, able to work well both independently and as part of a team
- Driving licence.
