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Call Centre Agent

Personnel Link Employment Group Ltd
Posted 2 days ago, valid for 23 days
Location

Hertford, Hertfordshire SG14 1JA, England

Salary

£25,000 per annum

Contract type

Full Time

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Sonic Summary

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  • Hiring a Call Centre Administrator in Hertford with a salary of £25,000 per annum, reviewed after 6 months.
  • The role requires excellent customer service, communication, and organizational skills, with a preference for previous experience in a call centre or customer service role.
  • The position involves taking inbound calls, assigning engineers, delivering quotes, and processing payments, all while providing efficient customer service.
  • The job entails working 5 shifts per week, including one weekend day, with optional overtime and 20 days of annual leave.
  • Full training will be provided in this office-based role located in Hertford Town Centre.

Hiring a Call Centre Administrator to work in Hertford!

Call Centre Administrator Salary:

  • 25,000 per annum
  • Salary review after 6 months

Call Centre Administrator Details:

  • Hours:5 shifts per week with one weekend day required
  • Working for a family-run business that operates a national plumbing, heating & drainage engineers call-out service
  • Taking inbound calls, establishing the requirements and assigning an engineer to the job
  • Delivering quotes / final invoices to customers and taking payment over the phone
  • Providing prompt and efficient service to customers and assisting them on the journey from taking the call to completing the job
  • Following set processes and guidelines to ensure all required actions are carried out to achieve the desired outcome.
  • A starting salary of 25,000 (reviewed after 6 months of service)
  • 5 shifts per week with one weekend day required - 9 hr shifts with start times between 8am to 11am
  • Optional overtime available
  • Office-based role in Herford Town Centre
  • Full training will be provided
  • 20 days annual leave allowance
  • Christmas shutdown
  • Workplace pension scheme

Call Centre Administrator Requirements:

  • Excellent customer service, communication and organisational skills. (essential)
  • Enjoy being on the phone in a busy environment. (essential)
  • Ability to work in fast paced environment (essential)
  • Previous experience in a call centre or customer service role would be preferred but all training will be provided

Submit your CV or call Giovanna on (phone number removed) to apply!

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