Customer Support

Agenda Partnership are working with a Hertford based client who are seeking an experienced and dedicated Customer Support Administrator to join their team on a full time, permanent basis. The Customer Support Administrator will be responsible for providing outstanding customer service to new and existing customers.

Day to day responsibilities include:

• Being the first point of contract for all customer enquires via phone and email.
• Be responsible of customer ticket queue alongside team members, ensuring these are actioned within the agreed time level.
• Deal with online quotations and orders.
• Input orders onto the system.
• Work alongside the customer service manager to deliver excellent service.
• Assist with any delivery issues.
• Assist the team with any other administrative duties.

The Ideal candidate will:

• Prior customer service role experience.
• Have excellent communication skills; both verbal and written.
• Experience in using online Helpdesk systems - Freshdesk.
• Work well under a pressurised environment.
• Have great attention to detail.

You'll be supported by a great team and have excellent mentorship. This position has become available due to internal promotion.