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Customer Service Administrator

Agenda Partnership
Posted 19 days ago, valid for 7 days
Location

Hertford, Hertfordshire SG14 3ES, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Agenda Partnership is seeking an experienced Customer Service Administrator for a full-time, permanent role in Hertford.
  • The position involves handling customer inquiries via phone and email, managing a customer ticket queue, and processing online orders.
  • Candidates should have prior experience in a customer service role and possess excellent verbal and written communication skills.
  • Experience with online Helpdesk systems, particularly Freshdesk, is preferred, along with the ability to work well under pressure.
  • The salary for this role is competitive, and the ideal candidate should have at least a year of relevant experience.

Agenda Partnership are working with a Hertford based client who are seeking an experienced and dedicated Customer Service Administrator to join their team on a full time, permanent basis. The Customer Sservice Administrator will be responsible for providing outstanding customer service to new and existing customers.Day to day responsibilities include:

  • Being the first point of contract for all customer enquires via phone and email.
  • Be responsible of customer ticket queue alongside team members, ensuring these are actioned within the agreed time level.
  • Deal with online quotations and orders.
  • Input orders onto the system.
  • Work alongside the customer service manager to deliver excellent service.
  • Assist with any delivery issues.
  • Assist the team with any other administrative duties.

The Ideal candidate will:

  • Prior customer service role experience.
  • Have excellent communication skills; both verbal and written.
  • Experience in using online Helpdesk systems - Freshdesk.
  • Work well under a pressurised environment.
  • Have great attention to detail.

You'll be supported by a great team and have excellent mentorship. This position has become available due to internal promotion.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.