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Software Support Analyst

Glenelly Recruitment Solutions
Posted 3 days ago, valid for 16 days
Location

Hertford, Hertfordshire SG14 3ES, England

Salary

£23,000 - £28,000 per annum

Contract type

Full Time

Life Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Software Support Analyst position is a full-time, permanent role with a salary range of £23,000.00-£28,000.00 per year, depending on skills and experience.
  • The successful candidate will join a market-leading software company based in Hertford that specializes in online booking solutions for universities worldwide.
  • Key responsibilities include providing technical support, performing software installations and upgrades, and project managing multiple projects for successful software releases.
  • Candidates should have some experience in customer service, technical training, and software support, along with familiarity with IIS and SQL or a willingness to learn.
  • This role is suitable for individuals with relevant work experience or recent graduates with technical knowledge in software development and database management.

Software Support Analyst

Position: Full-time, Permanent

Salary: £23,000.00-£28,000.00 per year - subject to skills and experience

Market leading software company based in Hertford specialising in providing innovative, online booking solutions to universities internationally are looking for a Software Support Analyst to join the team. We are committed to delivering exceptional service and technology that enhances the efficiency of educational institutions.

The Software Support Analyst will receive full product training on our solution. Initially joining the technical support desk. As you gain skills and knowledge you will progress to being able to deploy the software with customers and providing training to users.

Longer term you will support the software development lifecycle as part of our agile development environment.

Key responsibilities:

• Provide technical support to clients as well as perform installations and upgrades of software

• Analyse client information to identify key details to enable user stories to be created and presented to the Product Owner

• Project manage multiple projects ensuring successful software releases and deployment of new customer systems, within set timeframes

• Collaborate with team members across the business in both commercial and technical roles

• Organise and lead meetings with customer IT teams and end users to understand project scope and requirements

Skills required:

We are looking for a dedicated and enthusiastic Software Support Analyst who has some (or all!) of the following qualities:

• Customer service - Customer orientated with experience working with customers and understanding their needs • Technical training - Experience in training users in software applications

• Support experience - Background in software support or technical helpdesk experience

• ISS and SQL knowledge - Familiarity with setting up websites, IIS, SQL or a strong willingness to learn

• Communication skills - Excellent communication, both written and verbal

This Software Support Analyst role would suit candidates with relevant work experience, or a recent graduate who has gained experience either in a placement or other roles during their studies. The role is ideal for recent graduates with technical knowledge of software development, database management, business or systems analysis covered in their studies.

Benefits:

This is a fantastic opportunity to further your career with a well-established company developing software used by universities internationally. The successful Software Support Analyst will join our close-knit, friendly and supportive team.

• Competitive salary

• 25 days holiday allowance

• Company pension

• Life insurance

• Attractive office environment and great team atmosphere

• Central Hertford office location

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.