Job Title: Operations Manager
Location: Hertford
Salary: 拢33,000 - 拢37,000 per year
Job Type: Maternity Cover between 9 to 12 months
Hours: Monday to Friday, 9am-5pm with an hour for lunch (35 hours per week)
Our client, who are a market leader in their industry, are seeking a proactive and motivated Operations Manager to join their dedicated team. This role has become available due to business growth and maternity leave.
As Operations Manager, you'll take the lead in managing the company's logistics operations while ensuring exceptional customer service. You'll oversee a small team, coordinate daily activities, and communicate effectively with logistics suppliers and customers.
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Key Responsibilities:
路Lead and manage a small team, prioritising daily tasks to meet deadlines and deliver excellent service.
路Plan and schedule collections and deliveries in line with the yearly delivery plan, resolving day-to-day and weekly challenges as they arise.
路Address and resolve reactive logistics issues, such as port-rejected loads, delivery delays, and rescheduling.
路Manage customer and logistics queries, complaints, and disputes to ensure a high standard of service.
路Track supplier performance, providing weekly reports and performance reviews.
路Price new and existing supply routes, ensuring cost-effectiveness and efficiency.
路Respond to incoming enquiries promptly and professionally.
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Skills and Requirements:
路Proven experience in logistics, freight forwarding, or direct logistics management.
路Strong organisational skills and excellent attention to detail.
路Exceptional written and verbal communication skills.
路A self-motivated and proactive approach with a 'can-do' attitude.
路The ability to build relationships and manage customer expectations effectively.
路Proficiency in Microsoft Office packages.
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Company Benefits:
路20 days holiday plus bank holidays (increasing to 25 days after 1 year of service).
路A supportive and dynamic work environment with opportunities for personal and professional growth.
路Performance related bonus
路Team social events
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Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.
Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data
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Back to searchOperations Manager
Smart10Ltd
Posted 4 days ago, valid for 4 hours
Hertford, Hertfordshire SG14 1JA, England
拢33,000 - 拢37,000 per annum
Full Time
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Sonic Summary
- The Operations Manager position is located in Hertford and offers a salary ranging from 拢33,000 to 拢37,000 per year.
- This maternity cover role is expected to last between 9 to 12 months, with working hours from Monday to Friday, 9am-5pm.
- Candidates should have proven experience in logistics or freight forwarding, ideally with strong organizational and communication skills.
- Key responsibilities include managing logistics operations, overseeing a small team, and addressing customer queries and complaints.
- The company offers benefits such as 20 days of holiday (increasing to 25 after one year), a performance-related bonus, and a supportive work environment.
