- Assist in the development and execution of strategic plans to increase member engagement.
- Identify opportunities to enhance member experience through programs, content, and activities.
- Monitor and report on the success of engagement initiatives to inform and adjust strategies.
- Develop and execute outreach initiatives to strengthen relationships with current and potential members.
- Serve as a primary point of contact for member inquiries, concerns and feedback.
- Actively participate in community forums, social media and other platforms to maintain visibility and engagement.
- Support planning, coordination, and execution of member community events, special interest groups and networking opportunities that cater to the needs and interests of members.
- Collaborate with internal teams to promote events and gather post-event feedback to measure impact and areas for improvement.
- Implement tactics to support member acquisition and retention goals.
- Support initiatives aimed at onboarding new members and increasing member satisfaction.
- Identify at-risk members and develop engagement plans to address potential churn.
- Provide timely responses to member inquiries, offering guidance and support across a variety of channels.
- Document and escalate member issues as needed to ensure they are resolved effectively.
- Assist in maintaining accurate member records and databases to support tracking and reporting efforts.
- 2+ years of experience in community engagement, member relations, or a related role.
- Strong organisational and project management skills with the ability to handle multiple tasks and deadlines.
- Strong interpersonal, communication, and relationship-building skills.
- Strong written and verbal skills
- Passion for community building and supporting member needs
- Member-Centric Mindset: Prioritises member needs, aiming to enhance satisfaction and loyalty.
- Team Collaboration: Works effectively with cross-functional teams, demonstrating a cooperative and supportive approach.
- Organisational Skills: Demonstrates strong attention to detail, with the ability to manage time and tasks effectively.
- Problem-Solving Skills: Proactively identifies challenges and proposes solutions to improve member engagement.
- Adaptability: Embraces change and can pivot strategies as needed to align with evolving member needs.