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We are currently seeking a Workshop Controller to join our client based in Hessle - Hull (HU13)
As the workshop controller, you will be responsible for supporting the branch in the achievement of all targets and metrics. Focussing on the efficient and effective management of the workshop.
Salary:
40,000 Per Annum
You also receive an excellent benefits package
Hours of Work:
Monday to Friday 07:00am - 16:00pm (There is flexibility around shifts)
At our state-of-the-art Preparation Centre in Hull, we offer our Vehicle Technicians:
- 6 weeks annual leave
- Training and career development
- Pension and health care scheme
- Cycle to Work scheme
- Employee of the Month Awards
- Free parking, tea, and coffee
- Paid social events.
- Access to dedicated mental health and well-being services
- Paid membership to IMI (Institute of the Motor Industry)
- Access to our online rewards platform giving you cash back and discounts for multiple retailers.
- Full branded uniform provided.
- Preferential Service Rates
- Tool insurance
Aspects of the Role:
Site management
- Manage all aspects of the efficient running of the Workshop.
- Undertake maintenance, service and repair activities as required.
- Ensure Workshop compliance in all areas of Health, Safety, and environment.
- Manage and mitigate risks within the Workshop for all people including staff, customers, contractors, and visitors.
- Ensure safe working practices for all direct reports.
- Deputise for the Aftersales Manager (where applicable) as and when required e.g. lead meetings.
- Prioritise administrative duties and tasks to help drive the business, reduce unnecessary costs and eliminate waste.
- Drive efficiency and profitability by controlling costs, planning activities, and driving productivity.
Processes and systems
- Make sure all new starters within the Workshop complete required documents and checks including right to work, Talent LMS eLearning modules and new starter paperwork.
- Administer and create management information and data analytics.
- Ensure all Workshop related paperwork and reporting is carried out accurately and in a timely manner inc. technician time.
- Provide estimates for servicing and repairs with accurate timescales.
- Order correct parts for vehicles consider costs, delivery timescales etc. to ensure smooth operation of repairs.
- Ensure warranty standards are adhered to.
Communication
- Make available to all staff branch workshop numbers (vehicles) completed, quality standards etc. across the site.
- Drive eNPS for the site by maximizing participation. Communicate results and comments to the team in a timely manner. Ensure that suggestions are implemented.
- Liaise with customers to offer advice and guidance of a technical nature.
- Work with colleagues within Branch and other sites, functions and departments to ensure a seamless experience for all customers.
- Inform and update the Service desk regarding retail work and comebacks.
People Management & Support
- Manage the Workshop team, ensuring they are efficient and well trained to carry out all functions required of them. Support team with technical challenges to identify solutions.
- Identify training needs within the Workshop team liaising with HR training to organise.
- Assist, support, develop and coach colleagues across the branch sharing knowledge, skills and expertise as required.
- Ensure all absences/lates are recorded on Cascade, and that the sickness absence policy is followed.
- Seek support from HR once triggers are hit, this includes welfare meetings, return to work etc.
Please apply if interested in progressing.
INDAL
