Customer Service Advisor

Customer Service Advisor

Salary: up to 26500 (dependant on experience)
Hours: Monday to Friday (shifts 07:00-1530 / 08:00 - 16:30 / 09:30 - 1800)
Rota Sunday
Location: Hessle
Grafton Recruitment are delighted to be collaborating with a leading international business to support them with recruiting a Customer Service Advisor to support their Supply Chain function.

THE ROLE:
Some of your responsibilities as a Customer Service Advisor are listed below:

• Resolving any queries they may have throughout this process to high standards and in a timely manner
• Taking ownership and responsibility for delivering great service to our portfolio of customers
• Daily handling, processing and follow-up of customer orders
• Pro-active reporting & management of problems or delays to the customer
• Creative and cost-effective problem solving approach with the customer in mind
• Identify additional costs and, where possible, recovery of the costs
• Teamwork across UK & Belgian colleagues with 1 Belgium visit a year

THE CANDIDATE:
The ideal Customer Service Advisor will:

• Strive for continuous improvement
• Logistics experience- beneficial
• Be a team player
• Be proactive
• Have excellent customer service skills
• Have Strong attention to detail
• Have a good level of IT skills

If you meet the above criteria, please apply directly by clicking the link or contact Chloe Sims on (phone number removed) / with your CV.