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- Initially concentrating on ordering and service scheduling including the organisation of service visits for the engineers which may include booking hotels
- Over time you will help manage projects of various sizes from planning routine servicing to more complex works that require large quantities of materials ordering
- Price up works and put together quotes for customers
- Liaise with customers, follow up the quotation and answer any queries
- Service management including some data entry to track works and re-schedule along with the overviewing of service documents that engineers complete so that repair works can be logged and subsequently quoted/ clients updated on status
- Planning works, agreeing dates, access to site etc and brainstorming solutions to problems that customers have
- Regularly react and source parts for emergency works
- Coordinating hire equipment
- Previous experience within Technical Sales, Trade Counter Sales, Field Engineer with mechanical background
- Any knowledge of plumbing equipment is desirable but not essential
- Confident in producing quotes and converting these
- Prior experience in ordering materials for varying sizes of projects
- Good IT skills including some prior knowledge of using a CRM system ideally
- Ability to work to targets and KPIs
- Career Progression & Training Opportunities
- Annual Bonus
- 28 Days Annual Leave
- Pension Scheme
- Predominantly office based – travel etc would come with progression
