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Do you have great administration and customer service experience? Are you looking to work for an incredible not-for-profit organisation that has a fantastic work life balance, with 4 days a week worked from home? Then this Team Assistant position could be the perfect role for you!Â
Our client is a successful, professional organisation and is a registered charity based in the heart of Buckinghamshire. The successful Team Assistant will have great administrative skills and be responsible for providing fantastic customer service over the phone and via email. This could be a fantastic role for a warm and friendly graduate looking to progress their career or an amazing administrator looking for a fantastic work life balance. They also offer an amazing yearly bonus!
The Team Assistant role is a full time, permanent position working 35 hours per week Monday to Friday. This role involves hybrid working and is currently 1 day a week in the office and 4 days from home.
Main responsibilities:
- Accurate maintenance of the CRM database
- Administration support, including archiving documentation
- Respond to queries via email, phone, and webchat
- Attendance at meetings and taking minutes.
- Resolving any issues and working with key stakeholders to provide a great customer experience.
- Ensure work is completed against agreed targets and key performance indicators (KPI’S)
- Coordinating processes and ensuring continuing improvement.
- All queries are responded to within current agreed SLAs
Skills/Experience required:
- Worked within a high quality and busy customer service environment
- Good knowledge of Microsoft Word, Excel, Outlook and CRM databases
- Excellent written and verbal communication
- Good relationship building with customers and colleagues
- Well-developed teamwork skills
- Strong organisational skills
- High level of attention to detail
- GCSEs including Maths and English or equivalent
Benefits
- Fantastic career development including personal development days and department shadowing.
- Great working hours with a 35-hour week and 4 days from home
- Sick pay
- Discretionary annual 10% bonus
- Pension scheme
- Life Assurance
- One day paid volunteering a year
- Free parking on site.
- Employee Assistance Programme.
If this sounds like the perfect opportunity for you, please apply today!!!
