Service Delivery Manager

Job Title -         Service Delivery Manager – Smart Metering

Basic Salary -    £41,000 - £46,800 per annum + company car

Locations of Patch        London to Leicester  - The role is Field and Home based

Role and Responsibilities:  

Overview: The role of the Service Delivery Manager is to oversee the delivery of Smart Metering solutions to ensure customer satisfaction, efficient operations, and high-quality service. The job holder should possess strong leadership skills, a solid understanding of smart metering services, and a commitment to safety, quality and excellence.

Key Responsibilities:

1. Operational Oversight:
   • Recruit, onboard and induct resources to serve the needs on the business.
   • Manage daily operations of smart metering service delivery, ensuring all work is completed on time and to specification.
   • Develop and implement processes, managing procedures to improve efficiency and quality of service.
2. Team Leadership:
   • Lead, mentor, and motivate a team of 15 – 20 x engineers.
   • Conduct regular TBT’s (Tool Box Talks)
   • Conduct regular performance reviews and promote continuous improvement.
3. Customer Relationship Management:
   • Build and maintain strong relationships with client, ensuring their needs are met and expectations exceeded.
   • Address customer inquiries and complaints promptly and effectively.
4. Safety & Quality Assurance:
   • Undertake Health & Safety Checks across team in line with company requirements.
   • Conduct monthly WIP and PC audits to ensure compliance with company, industry standards, safety regulations and quality of service.
   • Provide management intervention where standards are not being met and deliver improvements
5. Financial Management:
   • Manage and approve engineers weekly time sheets ensuring appropriate controls are in place.
   • Monitor costs and resources, ensuring efficient use of company assets.
6. Reporting and Analysis:
   • Prepare and present regular reports on service delivery performance, customer satisfaction, and operational efficiency to senior management.
   • Analyse data to identify trends and areas for improvement.
7. Business Development:
   • Collaborate with the commercial team to promote smart metering services and develop new business opportunities.
   • Stay updated on industry trends and competitor activities.

Qualifications

• · MOCOPA Authorisation
• · GAS Safe Accreditation to CMA1 and MET1 as a minimum.
• · Coaching and training skills
• · Current driving licence
• · Ability to lead, manage and motivate field staff and meet targe
• · Previous Dual Fuel experience

What you will have to work:

• · Hours per week: 40
• · Normal working hours: - Monday to Friday 8am – 5pm