Drivers Mate

Job Title:Drivers Mate (Nights)

Contract Type:Permanent, Full-time

Salary:£29,655.66 per annum

Contracted hours:

40 hours per week

Working Days:Monday to Friday

Shift Pattern: 8 Hour Shifts, 18:00 - 02:30

Location:High Wycombe

Benefits:View ourEmployee Benefitsleaflet.

Creed is a family business, established in 1972, which is ambitious with it's growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work, with great people and in 2020 were listed by Sunday Times as one of the top 100 companies to work for, having achieved a two star status with best companies. Our people are committed to our values, choose their attitude and focus on the needs of the customer. They work hard and are committed to providing a great service but want to have some fun and development along the way. Our employees often get involved in charity events, attend the company conversations, put forward their ideas for improvement and contribute in the team briefings. Our core business values are being: Commercial, Proud, Friendly and Nurturing.

The role of the Drivers Mate is to contribute to achieving service levels of 99%+ for our customers serviced by nightshift routes.

Support the Class 2 Driver with vehicle checks, unloading and delivery while ensuring compliance with safety legislation and company procedures.

Ensure all that Credit, Infringement KPIs are met and POD is evidenced/signed for.

Some responsibilities of the role include:

• Demonstrate a positive, customer-focused, and professional approach.
• Contribute to a diverse, inclusive, solutions-oriented, and customer service focussed culture.
• Demonstrate professionalism and deliver an awesome customer experience to both internal and external customers.
• Examine the vehicle before setting off, to check the load is safe.
• Organise the load in the vehicle, taking account of the delivery order and making sure that items are easily accessible.
• Maintain effective communication with the nightshift management and delivery teams to ensure customer expectations can be proactively managed and that priority drops always reach their destination when challenges arise.
• Update customer records to ensure that useful information is available to drivers covering allocated routes (e.g what three words) for delivery points.
• Check all items are accounted for against delivery sheets.
• Unload goods at the delivery point.
• Obtain delivery evidence/signatures from customers and support the accurate completion of all documentation (VC40, Temperature Records, Debrief).
• Ensure all Keys are checked in and out.
• To support Drivers in carrying out all daily checks and vehicle cleaning.
• To promote the company and do everything possible to enhance the companys image through appearance and behaviour.
• Maintain vehicle appearance in line with company policies.
• Other duties as required including supporting the warehouse with administration, picking and loading.
• Demonstrate commitment to and support our Environmental, Social and Governance goals in how daily tasks and responsibilities are carried out.
• To disclose any evidence of product safety, legality, quality, or integrity issues.
• To report all accidents and promote best practices in Health and Safety and contribute to ensuring a safe working environment for all employees, workers, and visitors on site.

Essential

• Good IT & administration skills
• Numeracy, and a good level of English.
• Customer Service Focus and good communication skills.
• A good team player, with attention to detail and good problem-solving skills that follows processes in place and prioritises business improvement.
• Friendly positive attitude.
• Physically fit, able to lift heavy items and manage roll cages on rough terrain.

Desirable

• Desire to learn new skills, progress into an HGV Driver career and obtain a class 2 Licence.
• Experience in a physically challenging role.
• Full U.K Driving Licence.