Customer Service Administrator

Vanta Staffing High Wycombe are looking for a Customer Service Administrator to work for a well-established company in Amersham. The role will be part of a small team.

Monday – Friday

8.30am – 5.00pm (1-hour lunch)

£27,000 per annum

The main responsibilities of the Customer Service Administrator are:

• Liaising with customers giving excellent customer service over the phone and by email, whilst remaining professional at all times.
• Addressing any queries or complaints in a polite and courteous manner.
• Keeping accurate records of all enquiries.
• Generate and provide customer quotes.
• Processing engineer’s worksheets in a timely manner.
• Placing orders as and when needed.
• Updating weekly/monthly reports for the Customer Service Manager.
• Adding invoices to the CRM.
• Supporting various administrative tasks that facilitate smooth delivery service.

The key requirements of the Customer Service Administrator are:

• Experience of a customer service role where you had to give outstanding customer service.
• Excellent attention to detail.
• Strong interpersonal skills.
• Excellent communication skills, both verbally and written.
• Having a friendly, bubbly personality.
• Be a team player.
• Willing to go ‘above and beyond’.