Back to search
My client is looking to recruit a customer service executive to join their team. Their role is to offer first line support to the corporate account customer base, delivering a structured and consistent approach to all requests, find solutions to their issues and address their needs, handle customer complaints and initiate corrective actions. If needed, they will escalate to other team members or departments, follow up the progress and keep the customer updated.
Duties include, but are not limited to:
- Delivering outstanding Customer Service to Franchisees and Stakeholders
- Building on established relationships with key personnel
- Fully understand customers business requirements
- General administrative duties producing regular business reports
- Answering phone calls and update CRM system
- Ensuring orders are fulfilled seamlessly
- Communicating fluidly with other departments
- Ownership of customer requirements and escalate when required
- Ability to implement new ideas and report concerns within the team
- Updating and monitor open account cases on CRM system
- Producing regular business reports
- Liaise with suppliers to ensure any service upgrades are passed to the Sales team
- Review supplier charges and query with suppliers if required
In order to succeed within this role, candidates must have experience in customer Service/Sales environments, exceptional in written and oral communication and be able to develop knowledge and acquire new skills alongside excellent attention to detail.
In return, you will be given a basic salary of between £28,000 to £30,000 (DOE), the ability to purchase additional holiday allowance, a flexible working policy, company events and free onsite parking.
Purple Panda Recruitment Ltd (Company Number 11505752) Is a UK based Recruitment Agency. We operate an equal opportunities policy of treating all employees, clients and candidates equally regardless of race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, , age, marital or civil partnership status or disability. Due to the high volume of CVs received we do not provide individual feedback on applications. If you are not contacted within 5 working days of submitting your CV please assume your application has been unsuccessful. For further feedback please contact us directly.
