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- Location: High Wycombe
- Job Type: Full-time
- Salary: £28,000 per annum
I am currently recruiting for a Sales Support Executive for a fantastic organisation in High Wycombe. This entry-level, admin-based role is perfect for someone looking to kick-start their career in a customer-focused environment. You will be responsible for managing our main mailbox, processing orders, tracking deliveries, and providing exceptional customer service.
Day to Day of the role:- Monitor and manage the main mailbox, responding promptly to customer inquiries, order requests, quote requests, and delivery ETAs.
- Process customer orders accurately and efficiently, ensuring all information is recorded and entered onto the system.
- Raise inbound customer quote requests, agree on pricing with the Sales Team, and send to the customer in a timely manner.
- Add quote requests as a deal on the Regional Sales Pipeline and assign follow-up tasks to the Internal Account Manager.
- Support actions following Regional Sales Managers’ visits, including order processing, raising queries/tickets, sending samples, quotes, and adding new deals to the pipeline.
- Set up special customer prices and new customer accounts, adding them to our onboarding journey.
- Manage inbound sample requests and merchandising requests on our Sales Support pipeline.
- Track customer deliveries, providing updates and resolving any issues or delays.
- Answer inbound calls, providing professional and courteous assistance, addressing questions, concerns, and requests.
- Maintain product knowledge to effectively address customer inquiries and provide accurate information.
- Document all customer interactions in the CRM system and manage personal task lists to ensure daily completion.
- Excellent telephone manner and communication skills.
- Strong organisational and time-management skills.
- A can-do attitude with a willingness to learn and adapt.
- Enthusiasm for the brand and product ranges.
- Customer-focused approach with a commitment to exceptional service.
- Proficient administration skills with attention to detail.
- Ability to work effectively as part of a team.
- Intermediate proficiency in MS Excel, MS Word, and MS Outlook.
- Training will be provided for CRM software platform.
- Competitive salary and opportunities for career progression.
- Comprehensive training and development.
- Dynamic and supportive team environment.
APPLY TODAY - INTERVIEWING IMMEDIATELY!
