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- Manage orders across UK sites and our overseas partners
- Fast accurate response to all customer queries
- Ensure adherence to the segmentation process
- Adhere to compliance concerning set process flows
- Liaise with commercial teams on pricing, minimum order quantities and logistics
- Ensure best in class information flow to customers on logistics and lead times
- Manage and continually improve pricing; quotation / price files
- Ensure that systems are administered consistently and accurately
- Internal customer champion
- Assist across the department wherever there is a need
- Any other duties as reasonably requested
- GCSE or equivalent qualification in Maths and English
- Experience of customer service and/or sales support
- Experience of working with Microsoft products, excel, word etc.
