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High Wycombe
Customer service representative
Customer Service Administrator

Customer Service Administrator

Trinity Resource Solutions

Posted 11 hours ago, valid for 23 days

High Wycombe, Buckinghamshire HP12 4HQ, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

Our client is seeking a Customer Service Administrator to join their marketing-leading organization on a permanent basis.
The role involves managing orders, responding to customer queries, and ensuring compliance with established processes.
Candidates should have a GCSE or equivalent in Maths and English, along with experience in customer service or sales support.
Proficiency in Microsoft products like Excel and Word is also required for this position.
The salary for this role is competitive, and prior experience in a similar role is essential.

Are you looking to join a growing and exciting organisation who reward and look after their staff?Our client are marketing leading in their field and looking for a Customer Service Administrator to join on a permanent basis.Key Responsibilities

Manage orders across UK sites and our overseas partners
Fast accurate response to all customer queries
Ensure adherence to the segmentation process
Adhere to compliance concerning set process flows
Liaise with commercial teams on pricing, minimum order quantities and logistics
Ensure best in class information flow to customers on logistics and lead times
Manage and continually improve pricing; quotation / price files
Ensure that systems are administered consistently and accurately
Internal customer champion
Assist across the department wherever there is a need
Any other duties as reasonably requested

Experience Required

GCSE or equivalent qualification in Maths and English
Experience of customer service and/or sales support
Experience of working with Microsoft products, excel, word etc.

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