Field Service Engineer

Under general supervision of the UK Service Manager. Will be based in the UK service lab in High Wycombe, but will spend approximately 60%-90% of the time out of the office (dependent on customer demand) carrying out field service work, at various locations throughout the UK, Europe and possibly Middle East and Africa. The field service will be concerned with the servicing, repair and calibration of our manufactured test instrumentation at customer facilities, however there will be some scope to work with our instruments when working in house in the High Wycombe facility.

JOB RESPONSIBILITIES

1. Assess on-site customer requirements, and plan travel requirements to fulfill the customer needs.
2. Carry out on-site service, repairs and calibrations to customers instruments following in house work procedures.
3. Carry out on-site installations of new equipment at customers site.
4. Carry out basic operator training at customers site.
5. Prepare quotations for on-site work.
6. Maintain tools and parts stocks to be able to cover all customer on-site requirements.
7. Keep records and write reports, both in SAP and other systems, of all operations carried out.
8. Provide remote technical support and troubleshooting to end users.
9. Communicate well with other members of the service team, to help provide efficient service to our customers.
10. Complete other assignments and special projects as requested.

None assigned

1. Education:

• Required

A Basic education in Mathematics, English and Science.

A College certificate in electronics servicing or similar.

• Desired

A University degree in a mechanical/electronics subject.

1. Experience:

• 1 or 2 years minimum in the service sector is essential.

1. Core Competencies:

• Good computer literacy and accuracy is of paramount importance.
• Strong interpersonal, organizational and communication skills
• Above average analytical, decision making, problem solving and research skills
• GCSE level language, maths, reading, writing and reasoning skills

Must be able to

• Use standard office equipment such as copier, fax, telephone, etc.
• Operate computer and other electronic equipment
• Use hand and electric tools and manipulate small objects

MENTAL, PHYSICAL and SENSORY DEMANDS

1. Mental Effort

• Normal periods of concentration required to complete assignments within established deadlines
• Routinely reads, writes and makes mathematical calculations
• Regularly required to weigh and measure, conduct research, analyze data and create methodologies/visualize conclusions to resolve problems, make effective decisions and manage resources

1. Physical Requirements

• Sits and/or stands for extended periods of time
• Stands and walks/moves to different locations as needed
• Manoeuvres large boxes/carrying cases containing tools and spare parts

1. Sensory Abilities

• Routinely sees, speaks, hears and listens
• Regularly required to touch objects and distinguish between colors

WORK ENVIRONMENT

Work is typically performed either at a customer’s facility or in a standard office setting working at a desk or table on a level surface. Air quality and noise levels are within normal limits.