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High Wycombe
Ict help desk manager
Service Desk Co-ordinator

Service Desk Co-ordinator

Trinity Resource Solutions

Posted 13 hours ago, valid for 10 days

High Wycombe, Buckinghamshire HP12 4HS, England

£24,000 - £28,800 per annum

Full Time

Retirement Plan

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Sonic Summary

The Service Desk Coordinator role involves providing first-line customer support, managing contracts, and maintaining the internal management database system.
Candidates should have 1-2 years of experience in an Administration or Customer Service position, along with strong organizational skills and proficiency in MS Office.
The position offers a competitive salary and benefits, including 25 days of holiday, a company-contributed pension scheme, and opportunities for professional growth.
The work schedule is Monday to Friday from 8:30 am to 5:00 pm, with a one-hour lunch break and a collaborative team environment.
Ideal candidates should be detail-oriented, IT-literate, and possess excellent telephone etiquette.

Customer Support: Provide first-line support to customers!
Contract Management: Manage contracts, coordinate resources, and ensure accuracy
Database Management: Maintain and update our management database system for

Are you a highly organized and detail-oriented individual with excellent communication skills? We're seeking a Service Desk Coordinator to join our thriving team. You'll play a crucial role in supporting our multi-vendor business and ensuring customer satisfaction.As a Service Desk Coordinator, you will:

Provide first-line support to customers, addressing their inquiries and resolving issues promptly.
Manage contracts, coordinate/schedule resources , and ensure accurate invoicing.
Maintain and update our internal management database system to ensure efficient operations.
Liaise with contract managers, suppliers, and customers to deliver exceptional service.
Contribute to a positive and collaborative team environment.

If you're passionate about providing excellent customer service and have a strong understanding of contract management and database systems, we encourage you to apply. Our client offers a competitive salary and benefits package, as well as opportunities for professional growth and development.Experience & Skills

1-2 years experience in Administration/Customer Service position
Proven experience with Order Processing, Contract Management,
Attention to Detail & Great Organisational Skills
IT-Literate & Proficiency using MS Office (Excel, Word, Outlook, PP)
Sage Line 50 (desirable)
Superb Telephone Etiquette

What you can expect!

25 Days Holiday (+ Bank Holidays)
Company Contributed Pension Scheme
5 Days in Office
1hr Lunch Break
8:30am - 5:00pm (Monday to Friday)
Summer & Christmas Parties!
Internal Team Activities Out!
An exceptional team dynamic that's motivated to succeed!
Progression/Career Opportunities as the Company continues to grow!

Apply now!

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