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Technical Support Analyst German

Trinity Resource Solutions
Posted 10 days ago, valid for 14 days
Location

High Wycombe, Buckinghamshire HP12 4HS, England

Salary

ÂŁ24,000 - ÂŁ28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position is for a German-speaking 1st Line Technical Support Analyst to provide technical support and customer service for retail businesses in Europe and the UK.
  • The role involves assisting clients via phone or email, escalating complex issues to senior team members, and maintaining records of reported cases.
  • Candidates should have IT experience at the 1st Line level, ideally within the retail sector, and familiarity with POS software and hardware.
  • Excellent written and spoken communication skills in both English and German are required, along with technical knowledge of MS Windows and printer setup.
  • The salary for this position is not specified, but candidates should have relevant experience, preferably in a technical support role.
We are looking for a German speaking 1st Line Technical Support Analyst to provide excellent technical support, customer service and advice on all technology related issues for our client retail businesses across Europe and the UK  You will be accountable for:• Providing technical support to European and UK bsuinesses, Field Consultants, retail staff via phone or email as first point of contact, escalating complex technical/digital issues to senior team members as in when required.• Escalating hardware related issues to vendors and Point Of Sale software issues• Maintaining accurate and complete record of all cases/incidents reported in our call logging system• Keeping up to date with information on new promotions, technology changes, ongoing majorincidents, and software updates.• Escalating trending issues reported to the technical support desk during calls to senior team members and Senior technical lead.    Key skills and knowledge:• Ideally experience within the Retail sector, supporting or working with technologies such as POS Software/Hardware Support• IT related experience or background at 1st Line Level• Excellent written and spoken English and German• Previous experience of providing telephone, remote and e-mail support• Technical experience to include MS Windows 7/10, printer setup, installation and configuration• Experience of working as part of an IT Support Team• Engaging communication skills• Ability to make decisions and act on own initiative to resolve issues• Ability to communicate clearly in a non-technical manner

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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