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Corporate Internal Account Co-Ordinator
The 5G Group of companies, incorporating 5G Communications, Redcare5G, Portsmouth Communications, Green Telecom, United Networks, Pure Technology and Diamond Communications, has been running since 1998 and has a turnover in excess of £20m.
Specialising in Telephone Systems, Lines and Calls, Data/Broadband Solutions (including Leased Lines) and infrastructure, the group are aiming to expand the business through organic growth, and continuing acquisition of franchise bases.
Job Summary:
The Corporate Co-ordinator role is to offer first line support to the corporate account customer base, delivering a structured and consistent approach to all requests. Handle inquiries and requests from customers that can range from a fault on the service, invoicing and service queries. Find solutions to their issues and address their needs, handle customer complaints and initiate corrective actions. Involve other team members or departments if needed, follow up the progress and keep the customer updated:
Delivering outstanding Customer Service to Franchisees and Stakeholders
Building on established relationships with key personnel
Fully understand customers business requirements
General administrative duties producing regular business reports
Answering phone calls and update CRM system
Ensuring orders are fulfilled seamlessly
Communicating fluidly with other departments
Ownership of customer requirements and escalate when required
Ability to implement new ideas and report concerns within the team
Updating and monitor open account cases on CRM system
Producing regular business reports
Liaise with suppliers to ensure any service upgrades are passed to the Sales team
Review supplier charges and query with suppliers if required
Complete contract paperwork
Who you are
Experienced in Customer Service/Sales environments
Exceptional in written and oral communication
Able to develop knowledge, and acquire new skills
Able to work in a fast-paced environment, and be able to adapt to fluid change
Having a high attention to detail
What we offer
£28,000 to £30,000 (DOE) Basic Salary
20 days holiday + Bank Holidays + The ability to purchase more holiday
A flexible working policy
