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Internal IT Support Analyst
Are you a skilled IT professional looking for a new opportunity to showcase your technical expertise? A highly respected organization is seeking an Internal IT Support Analyst to join their Business Operations team. This role is central to ensuring the smooth running of critical systems and supporting a network of stakeholders with a proactive, solutions-focused approach.
The RoleAs the first point of contact for IT support queries, you will play a vital role in maintaining business continuity. You'll be responsible for resolving technical issues, maintaining system availability, and assisting with system upgrades and projects, ensuring the team can work without interruptions.
Responsibilities
- Provide hands-on support for IT hardware and software, including laptops, mobile devices, and telephony systems.
- Troubleshoot and resolve first-line IT support requests, escalating where necessary.
- Ensure critical applications, systems, and servers achieve maximum uptime.
- Assist in rolling out system updates, essential maintenance, and wider IT projects.
- Liaise with internal teams and external vendors to maintain and improve IT services.
What You’ll Bring
- Relevant qualifications, such as A-Level or equivalent in IT and CompTIA A+ certification.
- A solid understanding of ITIL methodology and experience in first-line IT support.
- Proficiency in Microsoft desktop environments, Windows OS, and MS Office Suite.
- Hands-on experience with Active Directory, PowerShell, remote control tools, and VOIP systems.
- Strong problem-solving skills and a customer-focused approach to support.
About the OrganizationThis organization is known for its commitment to empowering its stakeholders and fostering a collaborative, people-focused culture. They thrive on inclusivity and professional development, creating a supportive environment where team members can excel and grow.
What’s on Offer
- A role that combines technical challenges with meaningful impact.
- A supportive work culture emphasizing growth, inclusivity, and collaboration.
- The opportunity to work with innovative technologies in a critical support capacity.
If you’re passionate about IT support and want to join a team that values your skills, this role could be the perfect fit. Apply now to become a vital part of their success!
