Bookings Administrator

Bookings Administrator

We are looking for a Booking Administrator to join our languages team.

The Booking Administrator will be the first point of contact for clients seeking interpreting services and for the interpreters. You will play a key role in ensuring the smooth running of our day-to-day operations, including services to be booked, scheduling appointments, requesting interpreter/translator availability, confirming bookings, making amendments as required, and filling short-notice emergency bookings.

Key Duties:

• Process bookings and inquiries efficiently in a fast-paced environment
• Schedule appointments for interpreters
• Answer the telephone and be the first point of contact for clients and interpreters
• Provide and maintain excellent customer service
• Manage interpreter/translator availability
• Confirm bookings and make amendments as required
• Fill short-notice emergency bookings
• Perform filing and general office administration tasks

You Must:

• Be a confident, self-motivated individual with a friendly and personable manner
• Be able to multi-task under pressure, manage time effectively, and prioritise tasks
• Be a strong verbal and written communicator
• Be confident speaking over the phone with clients and interpreters
• Be proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Be highly organised, accurate, and pay great attention to detail
• Be able to work as part of a team, but also independently when required
• Have a flexible and supportive attitude towards your job role and team members

Benefits:

* On-site parking

* Opportunities for career growth within the company

* Christmas bonuses

* Monthly lunches

This is a full-time, office-based position with full training provided.

After completing the full training program, there may be opportunities for flexible work arrangements, including remote work.

Please note that only shortlisted applicants will be contacted for an interview.