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Our growing client is looking for a Membership Assistant to join their team. The successful candidate will maintain a consistently high level of customer service for all stakeholders by utilising processes and systems effectively, ensuring that tasks are accomplished in accordance with agreed-upon targets and key performance indicators.
Responsibilities:
- Archive Membership-related documentation in compliance with the Retention Policy.
- Provide administrative assistance to the Membership Team Leader.
- Maintain accurate records in both the database and paper format.
- Resolve booking issues and provide outstanding customer experience.
- Communicate with the membership panel to coordinate application reviews
- Support the end-to-end process from application submission to issuing of results.
Skills and Requirements:
- Educational Qualifications: Successful completion of GCSEs, including Mathematics and English, or equivalent qualifications.
- Experience: Proven track record in a customer services role, demonstrating effective communication skills through email, telephone, and web chat interactions.
- Knowledge: Proficiency in Microsoft Office and intermediate-level database IT skills.
- Skills: Exceptional time management, high attention to detail, Strong communication skills, adept at building and maintaining relationships.
Benefits:
- 25 days holiday + Bank Holidays.
- Private healthcare and dental cover is available after completion of probationary period.
- Pension scheme.
- Life assurance at four times the salary.
- Salary sacrifice schemes.
- Free parking on site.
- One paid volunteering day per year.
- Hybrid/flexible working options are available dependent on job role
FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.
