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About the company:
Our client is a leading property development company specializing in a diverse portfolio of residential properties across multiple locations in England.
They offer a wide range of housing options, including houses, apartments, and shared ownership properties, catering to various customer needs and preferences.
About the opportunity:
We are looking for a motivated individual to join our team and undertake the following responsibilities:
- Process customer orders and assist with any related issues.
- Maintain regular communication and updates with customers.
- Provide general administrative support to the Head of Customer Care.
- Handle customer queries and complaints effectively.
- Liaise with Site Managers, Contracts Managers, and the Construction Director to coordinate meetings with customers on behalf of the Customer Care Manager.
- Assist with contra-charging by administering timely communications
- Keep internal teams up to date with customer feedback.
About the benefits and rewards:
The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to 33k DOE. In addition to the basic salary there will be further company benefits.
About the requirements:
- Proven experience in a customer-facing role within the residential developer industry.
- First class customer service skills, expertly balancing empathy and professionalism.
- Open to challenges and skilled at providing effective solutions to concerns.
- Polite, professional, and an outstanding communicator.
- A great team player who are supportive of colleagues
- Able to act quickly and make decisions.
- Proficiency in IT systems, including customer relationship management (CRM) tools.
- Committed to fostering Diversity and Inclusion in the workplace.
