Administration Manager

Administration Manager
Location: High Wycombe
Type: Permanent Role
Hours: 37.5 hours per week, Monday to Friday
Salary: Up to £32,000

Brook Street Recruitment is delighted to be recruiting for a Contracts Administration Team Manager on behalf of one of our valued clients in High Wycombe. This exciting role offers the opportunity to lead a team within the Telesales Department, overseeing the management and maintenance of customer records. We're looking for a motivated leader who can inspire and guide their team while delivering exceptional customer service and ensuring operational excellence.

As the Contracts Administration Team Manager, you will be responsible for managing a team of administrators, maintaining key customer relationships, and aligning team activities with the organization's broader objectives. This position is ideal for someone with strong leadership skills, industry knowledge, and the ability to drive success within a team environment.

• Leadership and Team Management: Provide clear direction, goals, and expectations for your team. Motivate and empower team members to achieve their targets, build strong internal relationships, and excel in their roles.
• Strategic Planning: Collaborate with other departments to create strategic plans and objectives. Continuously seek opportunities to enhance team efficiency and operational effectiveness.
• Performance Management: Monitor and manage team performance against KPIs and targets. Offer regular feedback, coaching, and implement performance improvement plans when necessary.
• Training and Development: Facilitate the professional growth of your team by providing training, mentorship, and ongoing support. Ensure all team members have the tools and skills needed to excel.
• Operational Excellence: Ensure that all team processes and procedures are followed consistently. Identify areas for improvement and introduce solutions to enhance efficiency.
• Reporting and Analysis: Prepare detailed reports on team performance and trends. Use data-driven insights to make informed decisions and improve team results.
• Compliance: Ensure that your team complies with all relevant regulations and industry standards. Stay updated on regulatory changes and implement necessary adjustments.

• Proven leadership experience, with the ability to manage and develop a high-performing team.
• Strong coaching and people management skills, with a track record of driving team success.
• Ability to consistently meet KPIs and deliver results in a target-driven environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
• Strong commercial awareness and the ability to convey complex information in a simple, actionable way.
• Knowledge of people management processes and strategies.

• Competitive salary ranging from £30,000 to £32,000.
• Opportunities for ongoing professional development, training, and coaching to help you grow in your career.
• Generous pension scheme.
• Access to a range of retail, leisure, holiday, and travel discounts.
• Bike to work scheme to support sustainable commuting.

Brook Street Recruitment has been connecting talented professionals with leading companies for decades. We're passionate about helping people succeed in their careers and partnering with businesses to find the right talent for growth and innovation.

At Brook Street Recruitment, we believe in creating a workplace that celebrates diversity and equality. We know that different ideas, perspectives, and backgrounds are key to fostering an innovative and productive environment, and we are committed to championing these values at every level.