Receptionist/Administrator

Receptionist/Administrator

Salary circa 26k dependent on skills and experience

Full time 8.30 - 5.30pm daily - office based

Walters Ash, High Wycombe, Bucks, HP14 4UX

Benefits

• Free on-site parking
• Free Mot and employee discounts
• Social Events
• Celebratory Cakes

Overview

We are a family-owned company based in Walters Ash, High Wycombe, Bucks. We have an exciting opportunity for a positive and enthusiastic Full-time Receptionist / Administrator to work in our new spacious office.

The ideal candidate will serve as the first point of contact for our valued customers and visitors, providing exceptional customer service while managing a variety of administrative tasks. This role is vital in ensuring the smooth operation of our office/workshops and maintaining a welcoming friendly environment.

Responsibilities but not limited to:-

• Effectively and efficiently running the reception area, maximising customer experience, acting as the first point of contact for the business and greeting visitors with a warm welcome and a smile.
• Understanding and anticipating customer’s needs. Answering telephone calls promptly and dealing with all enquiries with positivity and attention to detail, going above and beyond to ensure resolution to the customer’s complete satisfaction.
• Regular communication with colleagues and collaborative teamwork to ensure customer needs are being met. Clear, respectful, professional, polite and kind communication demonstrating empathy and understanding.
• Diary management including booking in vehicles for servicing, MOT’s and repairs, generating estimates and invoices, ensuring accuracy. Stock control including ordering parts, booking in on our purchase order system, dealing with returns paperwork and liaising with suppliers. Telephoning customers to advise when their vehicles are ready for collection. Taking Payment Maintaining accurate records using the business’ computer system.
• Building strong working relationships with customers to ensure retention and, attract new business.

Skills required

• Strong administrative skills with a keen attention to detail.
• Excellent organisational abilities to manage multiple tasks effectively.
• Proficient in clerical duties with experience in data entry.
• Exceptional phone etiquette and interpersonal skills to engage positively with customers and colleagues.
• Ability to work independently while being part of a team-oriented environment.
• Vehicle knowledge beneficial but not essential

To apply, please email your CV and a covering letter by return.